To return an item, authorization is necessary.

REGISTERED USER

If you have purchased an item using a registered account, you must send the return request through your account within 14 days from the receipt of the order.

Access with your account and click on ‘my orders’

Select the order that you wish to return and click on ‘visualize order’

Check that the information is correct and click on the right at the top of the page on ‘Ask for return’

Fill in the form that will appear on the page, specifying the articles or the order you want to return and specify your preference between a return with refund or the creation of a store credit to use for future purchases.

 

NOT REGISTERED USER

If you have made a purchase as guest user or without logging in through your account you must access the section returns and orders, within 14 days from the receipt of your order:

Check that the information is correct and click on the right at the top of the page on” Ask for return”

Fill in the form that will appear on the page, specifying the articles or the order you want to return and specify your preference between a return with refund or the creation of a store credit to use for future purchases.

 

FINALIZATION PROCEDURES

Once the return request has been received, if approved, Artemisia will send a written confirmation via email, containing all instructions that must be followed, reported also here:

Once you have received the email approving the return, access the section ‘return request’, form your account or through he link that you will find in the email.

Click at the top of the page on the right on ‘print sticker’; fill in the requested fields and print.

Once you have printed the sticker you will have to enclose it on the package for the return shipment, together with the waybill. The printed sticker will automatically contain all the information needed and the return number authorization (R.N.A). In order for the return to be accepted, it is compulsory to enclose the precedent information and R.N.A. number for the return shipment.

Artemisia reserves the right to refuse returns that do not have the sticker and authorization number R.N.A.

Please ship the items to be returned to this address:

ARTEMISIA

Via S.Ignazio 34

Bassano del Grappa, 36061

(VI), Italy

 

Once the goods are shipped, it is necessary to access again the section ‘return requests’ (from your account or from the link you will find in your email for the order approval) click on ‘confirm shipment’ to give notification that the goods that you want to return have been shipped.

Artemisia reserves the right to refuse the returns that have been sent without concluding the procedure of shipment confirmation.

In the case that the return has been done because of a production defect, the return shipment cost twill be sustained by Artemisia, and it will be refunded to the consumer.

In the case that the return has been done for goods that do not have manufacturing defects, the shipment will be responsibility of the the customer.

The goods can be returned, not changed.

Suggestion: If you wish to change the size of the item you have purchased, you can make your request asking for a store credit that you will be immediately able to use to buy the same item of the desired size.

The return of the items must be made to ARTEMISIA within 14 days from the return request.