The consumer has the right to withdrawal form the contract, without indicating the reasons, within 14 days. The period of withdrawal follows the moment in which the consumer or third party, different form the vector, acquires the physical possession of the final good.
To exercise the right of withdrawal, the consumer must inform Artemisia (by email, writing at: email@example.com) informing of his/her decision to withdraw from the present contract through a declaration. For this purpose the consumer may use the return procedure.
To respect the term of withdrawal, it is sufficient for the consumer to send the communication relative to the right of withdrawal before the deadline of the withdrawal period.
If the consumer withdrawals form the present contract, all the payments made in favor of Artemisia will be refunded. These include shipment costs when the destination is Italy (exception made for supplementary costs deriving form the customer’s choice of a certain type of delivery different form the standard delivery) without undue delay, and not after 14 days from the day Artemisia has been informed of the decision to withdraw from the contract.
In case of manufacturing defects or in the case that the items received are not in accordance with the order, the shipment cost will be sustained by Artemisia.
If the return is due to: wrong size or to the fact that the product does not come up to expectations, the cost for the picking up and return will be responsibility of the customer.
These refunds will be done through bank transfer or through the same payment method used by the customer for the initial transaction. If not differently requested by the customer, this choice is made by Artemisia. In any case the customer will not have to sustain any cost for these refunds. Artemisia may suspend the refunding until the receipt of the goods or until the demonstration by the consumer of having shipped back the good to ARTEMISIA.
Goods must be returned / shipped back at the following address:
Via S.Ignazio 34
Bassano del Grappa, 36061
Without undue delays and in any case, within 14 days from the day of communication of the withdrawal form the present contract.
The term is respected if the consumer sends back the goods before the deadline of the 14 days period.
The consumer is responsible of the diminishing of the value of the goods resulting from manipulations different from the necessary to establish the nature, characteristics and functioning of the goods.
To return an item click here